All about eTicketing on Capitol Corridor
To make booking and reservation changes more convenient and get you on the train more quickly, Capitol Corridor and Amtrak are implementing eTicketing for the Capitol Corridor route. This program simplifies the ticketing process and enhances your travel experience aboard the Capitol Corridor. Here's how it works:
1. Purchase Your eTicket
The easiest way to book your trip on the Capitol Corridor is online at Amtrak.com. After purchasing your ticket online, you will receive your eTicket as a PDF attachment to an e-mail receipt.
View details below about how eTicketing applies to tickets purchased at the in-station ticket counter and Quik-Trak kiosk.
2. Print Anywhere
Your eTicket is attached to your e-mail receipt as a PDF document. To board the train, print out your eTicket anywhere - at home, work or a hotel business center and bring it along with proper photo identification.
If your smartphone receives e-mail and can open a PDF document, simply show the bar code on the phone screen to the conductor without printing it out.
- eTickets for the Capitol Corridor train route may be used on the Capitol Corridor route within one year of purchase, unless the fare paid specifies a shorter period of validity.
- Only one eTicket (instead of multiple conventional tickets) is required when passengers are traveling together under the same reservation.
- Unlike conventional tickets with value, your eTicket can be re-printed if you ever lose it so you can travel with more security and less worry.
UPDATE 1/27/14: Technical Issue with Ten-Ride Tickets Being Addressed
Please note that eTicketing for multi-ride tickets is now available. However, a technical issue came up that resulted in two rides, instead of one, being deducted from tickets on certain feeder bus routes, particularly on Route 99 between Emeryville and San Francisco.
We are currently addressing the issue and hope to have a solution in the next few weeks. Drivers of those buses have also been instructed to stop scanning ten-ride tickets on this and other affected routes; however, if your ticket was scanned and two rides were deducted, please call 1-800-USA-RAIL, remain on the line for a live agent, and ask to speak to Customer Relations. Amtrak will be able to restore the ride(s) that were errantly scanned.
Frequently Asked Questions
How do I receive and use my eTicket if I choose to purchase it at the in-station ticket counter or Quik-Trak kiosk?
How you make your booking may affect how you obtain your eTicket but once you have it in hand, you are ready to board the train.
- In-Station Ticket Counter: The ticket agent will print out your eTicket* for you.
- Quik-Trak Kiosk: If you purchase or pick-up your tickets at a Quik-Trak kiosk, you will receive your eTicket* at the end of your transaction.
*The eTickets printed at the in-station ticket counter or Quik-Trak kiosk look different from the print-anywhere eTicket PDF but serve the same purpose. The key difference is you will receive multiple eTickets for multiple travel segments within Capitol Corridor or for travel of multiple passengers if you get them from the ticket counter or Quik-Trak kiosk. Each person will receive an eTicket; each eTicket will have as many as two travel segments on it.
In what situation will I or will I not receive an eTicket?
You will be issued an eTicket for Capitol Corridor one-way, round-trip or ten-ride tickets, as well as for monthly tickets beginning Thursday, January 16, 2014. However, you will not receive an eTicket if...
- you are traveling beyond the Capitol Corridor route.
- you have a group ticket.
- you are paying your fare on board the train
- you purchase your tickets through a travel agency or corporate travel office.
I received my eTicket as a PDF document attached to my e-mail receipt. How is an eTicket different from the conventional ticket I used before?
Unlike the conventional tickets which had to be picked up at a Quik-Trak kiosk or ticket counter, your eTicket (PDF document) may be printed anywhere after your online booking. You can simply print out another copy if you ever lose or misplace it. You will receive only one eTicket for your entire Capitol Corridor itinerary.
I have to change my travel plans within the Capitol Corridor route - board an earlier train or only take one of the two trips for which I bought an eTicket.
Among the few train routes not requiring reservations, Capitol Corridor is currently the only one with eTicketing enabled. eTickets for the Capitol Corridor train route may be used on the Capitol Corridor route within one year of purchase, unless the fare paid specifies a shorter period of validity. You do not need to call 1-800-USA-Rail for your trip modification, unless the changes include:
- travel on a train route requiring a reservation
- travel on a route that has not been eTicketing enabled.
For more information about Capitol Corridor, call 1-877-9-RIDECC.
My travel plans changed, and I need to travel outside the Capitol Corridor route. Can I still use my eTicket?
Not currently. If your travel takes you beyond the Capitol Corridor route, you will need to obtain conventional tickets from a station ticket agent or Quik-Trak kiosk.
I have an eTicket for a trip NOT taking place on the Capitol Corridor route, how do I change it?
If your travel plans change, you must change your ticket before the train you originally booked has departed. If you booked it on Amtrak.com and have not started any part of your journey, you can modify your reservation on Amtrak.com; otherwise, you can speak to a ticket agent at a staffed station. Your eTicket will then be updated to reflect your itinerary change, and any difference in fare collected or refunded. It is recommended, but not required, to print out an updated copy of your eTicket (or obtain a new copy from a ticket agent or a Quik-Trak kiosk) after you have modified your itinerary.
If you do not change the departure of your original train, and do not board that train, your entire reservation will be canceled. Your eTicket will no longer be valid and cannot be used for travel. The money you paid will be stored in an eVoucher that you can either use for future travel or arrange for a refund, subject to any refund conditions that may apply to the fare paid.
If you are already on a train, and find that your reservation has been canceled because you changed your plans and did not make the appropriate changes online or at a station, you will need to pay the conductor for your trip, even if you had previously paid for the reservation that was canceled. The amount to pay the conductor will normally be at the highest fare level; an additional charge may apply if your boarding station had an open ticket office at the time of departure that you did not use. You will need to visit a ticket office to inquire about obtaining a credit or refund for the original reservation that was canceled.
I already have a conventional ticket for travel on Capitol Corridor. With eTicketing, what do I do with my existing ticket?
Your conventional ticket is still valid. You should use it as you normally would - present it to the conductor on board. Remember to keep your existing conventional ticket safe because it may have dollar value. If you need to change your itinerary, you will have to modify your reservation and exchange this ticket for a new one.
I had my ticket but I left it behind or lost it. What do I do?
If you had an eTicket, simply print out another copy of the PDF document attached to your receipt e-mail.
If you had a conventional ticket, you will need to purchase another ticket at the ticket counter. When you recover the original ticket, you can submit it and the receipt from the repurchased ticket for a refund of the original ticket. If it has been lost entirely, the Amtrak lost ticket policy applies.
What is the difference between a Reservation Confirmation and an eTicket?
You receive a reservation confirmation when you complete your booking on Amtrak.com. You can print this confirmation, but it is not an eTicket and cannot be used on the train. You will receive a separate e-mail, including your purchase receipt and eTicket as a PDF attachment. The eTicket has a bar code on it and the phrase "Present This Document for Travel" in the upper right corner. Use this eTicket to board the train and present it to the conductor.
I am an Amtrak Guest Rewards member and I have redeemed my points for my trip on Capitol Corridor. What will I receive and what do I do with it?
If you already redeemed your points prior to the launch of eTicketing, you will get your conventional ticket(s) as you identified in the ticket pick-up/delivery selection in your booking.
With eTicketing, you will redeem your points for travel in the same way as you do today and be able to select 'eTicketing' as your ticket pick-up/delivery method. Once your reservation is complete, you will receive your eTicket as a PDF document attached to your e-mail receipt.
I booked at a travel agency or corporate travel office. What do I do?
When you book your travel at a travel agency or corporate travel office, you will get a conventional ticket, not an eTicket. Make sure to keep your conventional tickets safe as they have dollar value. The travel agency will issue you with conventional tickets; when booking through a corporate travel office, use your booking confirmation to collect your conventional ticket from a Quik-Trak kiosk or in-station ticket office. You must use the conventional tickets to board the train.